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→Troubleshooting
==Troubleshooting==
==Troubleshooting==
This table is from the User's manual. Depending on the severity of the problem and solution required, contact the Ace for assistance.
{| class="wikitable"
!Symptom
!Possible Problem
!Solution
|-
| rowspan="3" | Camera won’t turn on
| No power || Insert battery or connect to mains power using power adapter.
|-
| Crash || Remove battery and AC adapter for 10 seconds, then reconnect and power on.
|-
| AC Adapter voltage wrong || Ensure that AC adapter is providing between 17 and 20V DC, positive tip.
|-
| rowspan="2" | Battery won't charge
| Battery inserted after AC connected || Unplug AC adapter from camera then replug.
|-
| AC Adapter voltage wrong || Ensure that AC adapter is providing between 17 and 20V DC, positive tip.
|-
| Battery indicator drops very fast || Low quality or failing battery || Replace battery.
|-
| rowspan="2" | Power status indicator flashes red/green continuously
| Power controller in recovery mode || Turn camera off, then remove the battery and disconnect AC adapter for 10 seconds. When reconnecting power or inserting battery, ensure power button is not pressed until after the LED flashing stops.
|-
| Power controller firmware corrupt || If the above does not fix the problem, contact Kron Technologies for assistance. A power controller recovery update may need to be applied.
|-
| Horizontal or vertical lines show up in video || Black cal not done after changing shutter speed (especially at resolutions below 1280 pixels horizontal) || Perform black cal after every shutter speed or resolution change.
|-
| Extremely blurry image, can't get close to proper focus. Except possibly when lens zoomed in || Incorrect lens adapter installed || Check if lens is CS or C mount to determine proper adapter to use.
|-
| rowspan="2" | Focus slightly wrong, proper focus out of range
| Backfocus misadjusted || Readjust backfocus, see Backfocus Adjustment section in User Manual.
|-
| Lens limitation || The Computar 12.5-75mm lens as well as some others are slightly soft at fully wide aperture. Close aperture slightly and retry. Try f/2 or smaller.
|-
| rowspan="2" | Lens doesn't maintain consistent focus while zooming
| Backfocus misadjusted || Readjust backfocus, see Backfocus Adjustment section in User Manual.
|-
| Lens is not parfocal || Some lenses, especially lower end lenses such as the 6-60mm and 2.8- 12mm lenses, do not maintain focus during zoom, Focus needs to be adjusted after zooming.
|-
| Black ring around image || Lens too small for sensor || Some lenses (such as the 6-60mm and 2.8-12mm lenses) don't cover the full image sensor. The black ring around the outside is called Vignetting. Change to a different lens to eliminate.
|-
| Negative ghost image visible over normal image || Black cal done without lens cap on or with aperture open || Perform black cal again by closing aperture fully, or covering lens.
|}
==Maintenance==
==Maintenance==